It starts in the morning with questions like what shall I wear, what’s for breakfast … and then it may be what do I need to do today, how will I respond to that email, what are the next steps. Lunch becomes what do I feel like today, what errand shall I do first, why…
How good we are at communicating can only be determined by the response. So what do we do when we have a very clear objective and message, and we are not sure of the response? Introducing the ‘softener’. The most obvious softeners are ‘please’ and ‘thank you’”. They are indicators of politeness and are necessary…
The questions we ask ourselves, along with the questions we ask of others, have the ability to dramatically change our lives. Questions are incredibly powerful tools for effective communication. Let’s explore this by thinking about our own self-talk. Self-talk is really just a series of questions and answers. Think back to a recent time when…
We’ve previously discussed rapport building over the phone and what to start to look out for. You have a short amount of time to spend with each client, so how can you use it to get the information you need to be able to provide the best service? See how many tips you are already…
Building connection is a vital ingredient to communication. Sometimes we just ‘click’ and the conversation runs smoothly, it is enjoyable and the results are so much better than when the communication is tense and we fail to connect. So what about those of us who are always on the phone? We sometimes get feedback that…
Communication is so much more than language. When we interpret what someone is saying, we process their message like this: Verbal 7% Tonality 38% Physiology 55% Or to put it another way the song we hear (communication) is made up of the lyrics (words), tune (tonality) and rhythm (body language)….
Language is super powerful and words can change how a person feels. There are phrases and words that open the door to doubt and uncertainty. There are words that imply some kind of necessity – words like: Should Must Ought to Have to Need to These words carry a weight with them. It is our…