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Self-fulfilling prophecies
Let’s say you are about to make a phone call to a new client called Jeremy. You’ve never met him, but you knew a Jeremy before and he was not a nice person. They are not the same person, but you can’t help but think about how rude the other Jeremy was. You get on
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But you are free …
Being told what to do can bring out the rebel in all of us. But, there is a technique that can assist – the “but you are free” technique. Researchers asked people on the street to donate money to a cause and 10.0% contributed. However, when the researchers added the words “but you are free
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ON THE FRONT FOOT – 6 steps that fast-track getting someone back to work
An ability to get along with, and influence, others is the single most important skill in business and in life. In injury management, this is crucial in achieving successful return to work with your client. In the book On The Front Foot, you will discover: key steps in building relationships fast why becoming a great listener
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The power of a good question
We work a lot within the insurance industry and this story from Matt Fox’s Persuasion Theory blog, really resonated: A man goes to the doctor and complains that every time he touches his foot he feels excruciating pain. The doctor writes down a note and asks if it hurts anywhere else. The man then demonstrates
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The ONE rule that fast-tracks results
Oh, how we like to over complicate things. In the area of return to work, we have plans, strategies, standard letters, lawyers, rehab providers, doctors, specialists. Often, the client is so busy with appointments that there is no time for work! So let’s get clear on what one rule, above all others, will help to
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From uncertainty to certainty
Most of us are not good at not knowing. We like sure things and guarantees. And within the brain, a sense of uncertainty about the future creates generates a strong threat or ‘alert’ response in your limbic system. Your brain detects something is wrong, and your ability to focus on other issues diminishes. This is
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How to overcome barriers from day one
For those of us working in service industries, we know that it’s crucial to be trusted, appreciated and go-to person when working with our clients. But how do we avoid delays in recovery, job search and return to work that can arise just because someone says they need time. What is useful is to explore
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